Refund Policy

  • We do not offer refunds for change of mind.

  • Exchanges for store credit are available within 7 days of receiving your item.

  • Items must be unused, in their original packaging, and include all tags.

  • Customers are responsible for shipping costs to send items back to us.

  • Final Sale Items: Items purchased at a discount, on sale, or as part of a promotion are final sale and not eligible for exchange or store credit.

  • All Om bags are covered by a 5-year warranty against manufacturing defects.

    What’s Covered:

    • Manufacturing defects such as issues with stitching, zippers, straps, or structural integrity.

    What’s Not Covered:

    • Cosmetic issues such as fading, scuffs, or discoloration.

    • Damage caused by wear and tear, misuse, overloading, or failure to follow care instructions.

    • Items purchased at a discount, on sale, or as part of a promotion.

    How It Works:

    • If a manufacturing defect is found within 5 years, we will repair your bag free of charge.

    • Courier Costs: Customers are responsible for shipping costs to and from our facility.

  • We are not responsible for items damaged during transit to or from our facility. Customers are advised to use tracked and insured courier services for exchanges or warranty claims.

  • 1. Email us at om@carryom.com.ph with your order number, a description of the issue, and clear photos or videos of the defect.

    2. Once approved, ship the item to the provided address.

    3. Claims for exchanges will be processed within 7 business days, and warranty repairs may take up to 30 business days, depending on the issue.